PATIENT CENTERED APPROACH

MANDATE

Educate learners about the patient’s experience, considering their feelings, expectations, preferences, values, beliefs and cultural background. British Columbia has a large French- and English-speaking population, not taking into account the language barrier can cause frustration for the patient.

ETHERLAB SOLUTION

Through virtual reality training, the learner is put in the shoes of a patient. The patient consultation that the learner has to experience does not follow any of the steps of the patient-centered approach cycle.

RESULTS

The learner understands the possible frustrations of receiving service that does not meet the needs and expectations of the patient.

Category:

Health

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